Informatica’s Journey to
AI-Powered Self-Service Support

Wednesday, May 24
2:00 pm ET/11:00 am PT | 45 minutes

Pattabhi Raman, Associate Director of Global Support Infrastructure at Informatica
Paul Knight, Customer Success Manager at Coveo

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Informatica, the world’s number one provider of data-management solutions, used AI-powered search to skyrocket its case deflection by 120% through relevant and contextual answers.

Join this webinar to learn how they leverage the knowledge they have about their customer interactions to drive successful self-service experiences, and increase customer satisfaction. Their best practices include:

  • Key steps in building an efficient and scalable self-service strategy
  • The importance of contextual and proactive content recommendations
  • How to accurately track and measure case deflection


Pattabhi Raman

Pattabhi Raman


Associate Director of Global Support Infrastructure

Pattabhi Raman is the Associate Director of Global Support Infrastructure at Informatica, where he has spent the last 12-plus years in various support and customer-facing management roles. Pattabhi is responsible for all technology initiatives for Global Support and Informatica University . He has been instrumental in delivering several innovative self-service projects at Informatica that have been recognized by different organizations including Stevie Awards, and ASP Online. Prior to Informatica, Pattabhi held positions at HP and i2 Technologies . He holds a Master’s Degree in Computer Applications.
Paul Knight

Paul Knight


Customer Success Manager

Paul Knight is a customer success manager at Coveo