How TIBCO Increased Self-Service Engagement by 50%

What could be more daunting than supporting complex business analytics and integration software? How about supporting 400 different product lines! When mission critical apps are on the line, quickly and accurately delivering the relevant answers to customers at the right time isn’t a nice-to-have -- it’s mandatory.

Join us on March 23 at 2pm EDT for this best practices webinar, as we’ll showcase how TIBCO is using analytics-driven insights as the cornerstone of their self-service strategy that also extends into assisted support. You’ll learn how they are leveraging AI-powered search from Coveo to drive self-service success and case deflection on their Salesforce-powered Community.

Whether you’re just starting down the AI path or already well down the road, you’ll learn practical steps to apply in your own intelligent customer support journey.


OVERVIEW

Title: How TIBCO Increased Self-Service Engagement by 50%

Date: Thursday, March 23

Time & Duration: 2:00 pm ET/11:00 am PT | 45 minutes

Register Now

ABOUT THE SPEAKERS

Tom Clark

Tom Clark

TIBCO

Sr. Director

Tom Clark is a senior director at TIBCO
Adam Palmer

Adam Palmer

Coveo

Customer Success Manager

Adam Palmer has 19 years of experience consulting in the software industry. Specializing in Knowledge Management and Search technologies, he has advised on, implemented, and supported 100+ customers in his career. He is also a KCS certified Customer Success Manager.