WEBINAR
Free AI-Powered Search for Your Salesforce Community

Thursday, May 4
2:00 pm ET/11:00 am PT | 45 minutes

Speakers:
David James, Director of Product Marketing at Coveo
Gregory Laporte, Product Manager at Coveo







Register Now

Self-service success, case deflection and engagement are the ultimate goals of every community and app. To make those happen, users need to find what they are looking for, and you need to be able to learn from your users’ experiences.

Join us on this webinar to learn about the new Coveo for Salesforce Free Edition, which offers a fast, barrier-free solution that infuses AI-powered search directly within your Salesforce Community and App Clouds.

We’ll demonstrate how it makes Salesforce content easier to find and provides insights into what users are looking for. We’ll walk you through how to get started, and benefit from these powerful features, for free.

You’ll learn how to:

  • Create a rich, customizable search user interface, including faceted search, customizable result templates and configurable tabs.
  • Harness deep search usage analytics to analyze content gaps, and track performance metrics.
  • Get started with machine learning capabilities to drive better search results
  • Tune and personalizeyour customer, agent and partner experiences.

Register now to learn everything you need to know about the product!


ABOUT THE SPEAKERS

David James

David James

Coveo

Director of Product Marketing

David is director of product marketing for Coveo’s Intelligent Customer Service solutions. He has more than 16 years of experience in the customer support industry having served in various product marketing positions supporting CRM, contact center and community management solutions. David is a certified community manager and has penciled in KCS certification for 2017. He lives in Austin, Texas.
Gregory Laporte

Gregory Laporte

Coveo

Product Manager

Gregory is the Product Manager of Coveo for Salesforce and is based out of Quebec City, Canada.