KCS v6 Roundtable

A monthly get-together for KCS® practitioners and those exploring KCS 

Thursday, April 18, 2019 | 2:00 pm ET / 11:00 am PT | 60 minutes


Moderator: Judi Cardinal, KCS v6 Trainer


Register Now

As the Consortium for Service Innovation says, the basic premise of KCS® is quite simple (solve it once, use it often) but adoption of the methodology is not.

We want to help you tackle the big questions, challenges and discuss the successes of organizations like yours using or exploring  Knowledge-Centered Service v6*.

Join us for our monthly KCS Roundtable where Judi Cardinal, Customer Success Manager and a certified KCS v6 Trainer, will discuss strategies, tactics and best practices at each of the key milestones along the KCS journey.

In this session, be prepared to discuss:

  • Keeping your employees focused on the “Why”
  • How to put the “Wow” back in KCS?
  • Takeaways of the Consortium Member Summit


Also, don't forget to  register for a login on the Coveo Support Community!  Then, tell Laurel to invite you to the Coveo KCS Roundtable group.






*KCS® is a service mark of the Consortium for Service InnovationTM

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