As the Consortium for Service Innovation says, the basic premise of KCS® is quite simple (solve it once, use it often) but adoption of the methodology is not.
We want to help you tackle the big questions, challenges and discuss the successes of organizations like yours using or exploring Knowledge-Centered Service v6*.
Join us for our monthly KCS Roundtable where Laurel Poertner, Director of Education Services and a certified KCS v6 Trainer, will discuss strategies, tactics and best practices at each of the key milestones along the KCS journey.
In this session, be prepared to discuss:
Dive into KCS Metrics
*KCS® is a service mark of the Consortium for Service InnovationTM
Join us for this invitation-only sneak preview of Coveo’s much-anticipated edition of Coveo for Sitecore in the cloud before it’s introduced to the market later in April.
The new Coveo for Sitecore – Cloud Edition will be the first, and only intelligent search application built for Sitecore websites with powerful self-learning, auto-tuning and autosuggest capabilities. With Coveo for Sitecore – Cloud Edition, you’ll be able to make sure every website visitor gets the best information, every time.