KCS v6 Roundtable

A monthly get-together for KCS® practitioners and those exploring KCS 

Thursday, January 31, 2019 | 11:00 am ET / 8:00 am PT | 60 minutes


Moderator: Laurel Poertner, Director, Education Services


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As the Consortium for Service Innovation says, the basic premise of KCS® is quite simple (solve it once, use it often) but adoption of the methodology is not.

We want to help you tackle the big questions, challenges and discuss the successes of organizations like yours using or exploring  Knowledge-Centered Service v6*.

Join us for our monthly KCS Roundtable where Laurel Poertner, Director of Education Services and a certified KCS v6 Trainer, will discuss strategies, tactics and best practices at each of the key milestones along the KCS journey.

In this session, be prepared to discuss:

  • Dive into KCS Metrics

Also, don't forget to  register for a login on the Coveo Support Community!  Then, tell Laurel to invite you to the Coveo KCS Roundtable group.






*KCS® is a service mark of the Consortium for Service InnovationTM

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